Shipping Policy

Shipping Policy

Products are typically shipped within 3-7 days of receiving an order. If you have any questions about returns or refunds, please contact us at Kohibeinstyle@gmail.com . After your order has been confirmed and shipped, you’ll receive an email or text with the tracking number and courier company details. We aim to dispatch most orders within two business days, depending on the availability of logistics service providers. Delivery time takes 3-7days depending on states. Delivery may be delayed due to logistics issues.

Reshipping

In the case of a wrong delivery, we will cover the shipping charges to send you the correct item as per your original order, you can share us proof of media files of the wrong shipment and can easily raise a complaint for your order with valid proof to our email {kohibeinstyle@gmail.com}(proper videos and media opening package at time of delivery), we examine the case and do the needful processing.

Extra Items

If any extra items are sent to you by mistake, you can choose to claim them or keep them as a gift from our end but please let us know so we can improve the services. -you can choose our form to raise issues/feedback/complaints/returns or directly DM us on email easily. Please note that these cancellation and shipping conditions are specific to our store. We strive to ensure a smooth shopping experience for our customers, and we appreciate your understanding and cooperation.
We accept online orders through PhonePe Payment Gateway with all verified and valid payment methods via Visa & MasterCard Debit & Credit cards from select banks in India including Govt. UPI (Unified Payment Interface), Wallets, etc.
We use reputable logistics service providers such as shiprocket , BlueDart, Ecom Express, and others for standard ground mail service.
Orders placed on Saturday or Sunday will be dispatched on monday. If your order is marked as delivered but you haven’t received it, please notify our team by email within 24 hours of the delivery notification. Please allow two to three days for us to investigate with our courier partners.

Please note that our Exchange/Returns Policy does not cover damages caused by neglect, improper use, or incorrect application. Additionally, Sample Hampers and Hampers for the Festive season are not eligible for exchange or refund once they have been purchased and delivered.
We hold the right to drop out any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.

About Kohi

Welcome to KOHI, where elegance meets everyday wear. Founded by a mother and daughter duo, KOHI brings you exquisite gold-plated stainless steel jewelry that is as stunning as it is practical. Our pieces are designed to be water-resistant, anti-tarnish, and skin-friendly, ensuring you can shine effortlessly, day in and day out.

The name KOHI, inspired by the legendary Kohinoor diamond, reflects our commitment to uniqueness and beauty. Just as the Kohinoor stands as a symbol of exceptional charm, we aim for our customers to feel uniquely special every time they wear our jewelry.

At KOHI, we believe that everyone deserves a touch of luxury without the hefty price tag. We are thrilled to share the joy and happiness we find in jewelry with you, making it accessible and affordable for all. Thank you for supporting our small business and allowing us to be part of your journey in celebrating life’s precious moments.

Discover the brilliance of KOHI—where every piece is crafted to make you feel as extraordinary as the diamond it’s named after.